Chargeback Management

Chargebacks Management

Take Charge Of Your Chargebacks

Our online case management solution allows you to review, respond to, and manage all, your chargeback and retrieval activity with ultimate ease.

Maximize Efficiency

We make it easier for your staff to respond to chargeback requests online. Since our portal supports the ability to prioritize chargeback cases based on key factors, you can respond quickly while reducing the number of write-offs, saving you time and money.

You set the preferences for your alerts, whether it’s
New chargeback and retrieval cases
Status updates
High-value amounts, and/or
Case aging
Our system features a daily summary of case activity, and a broad selection of reports, to manage your activities and measure your results.

Comprehensive Reporting

Our comprehensive selection of reports provides full visibility, helping you effectively manage chargeback dispute case activities. Reports can range from a single listing to a specific filtered report by date, location, card type, case ID and many other criteria.

Depth and Shareability

You can drill down further into a specific case for a detailed look at its history, including actions taken and results achieved. You can also export report data to other enterprise systems, or for offline analysis and distribution.

Simplify Chargeback Activities Using A Single Portal

Gain the tools needed to manage dispute cases throughout their life cycle.
Access chargeback and retrieval activity from anywhere.
Define custom work queues and activity views, based on how you use them
Create custom response templates that yield the best results for your brand.
Upload supporting case documentation, such as receipts, in a variety of formats
Export data to use in other enterprise systems.

We Take The Fear Out Of Chargebacks

Let’s face it: Chargebacks hurt. Processing them shouldn’t have to. ePaymints makes it easier than ever to stay in control of all aspects of your business…even the unpleasant ones.