Kim prides herself on delving deep with her clients, taking the time to really understand their needs before recommending and helping implement FinTech services and products. She helps them reduce costs by analyzing current methods and recommending more cost-effective products and processes. She does this by staying current with ever-changing industry trends, and ferreting out opportunities presented by emerging technologies, while vetting them to shield clients from being too far out on the bleeding edge.

As a customer representative, Kim is familiar with the inevitable tension that can exist between clients and product and service companies. She has always maintained her integrity by doing what’s best for both parties in any given scenario. Her comfort level with all types of customers—business, technology, and consumers—allows her to keep communication flowing to enable smooth relationships and transactions.

Kim began her career with the Senior PGA Tour as a player relations lead. To exercise her entrepreneurial bent, Kim ran an international furniture manufacturing company and had a store in Orange County’s infamous Fashion Island, giving her further insight into the financial services needs of such businesses.

She started her career in finance with Paymentech in 2000, which would later become the payment tech stack that we know today as JP Morgan Chase. She did a brief stint as a commercial banker in 2008 at Wachovia, which later became Wells Fargo. There, she discovered her interest and talent lie in financial tech services.

She went back to JP Morgan Chase for a decade, managing a portfolio of national Tier-1 corporate clients to optimize firm revenue, introduce and expand usage of technology solutions, and grow market share. Highlights included growing incremental portfolio revenue by more than 200% of goal in her first year, through rate reviews and cross-selling value-added client services. 

As Vice President of Business Development at JP Morgan Chase Merchant Services, she supported corporate clients in enabling payment services, and consulted with existing acceptors across all channels including retail, eCommerce and call center environments. Key successes included partnering with bankers and treasury management officers to analyze portfolios and identify opportunities to grow existing relationships by introducing and expanding credit/debit card acceptance, and cross-selling incremental products based upon merchant need.  

Also at JPMC, Kim collaborated with relationship managers, working with existing merchants to reduce processing expense through multiple strategies, including interchange qualification optimization, deployment of the company’s proprietary ChaseNet™ solution, and adoption of lower-cost payment methods such as PINless debit. Other achievements included systemic environment analysis for merchants, consulting on critical processing issues including PCI Data Security, improving processing efficiencies, mobility solutions enablement, ensuring network processing requirement compliance, and work in emerging markets.